Rolling Stock/Operations/Train Crew Interface Specialist
West Midlands Trains
Ian Duncan-Santiago has over 30 years of Rail operations, operational change and project experience. Including various large-scale service changes from introducing refurbished new to route for capacity increases and introduction of brand new rolling stock on new and old infrastructure.
Having started his career working in rail operations, gaining invaluable front-line experience, prior to designing and delivering training courses for Drivers, Guards and station teams. Ian has continued his development by undertaking several senior route operational roles delivering and working to improve train services.